Multi-Service Center

Protecting Your Loved Ones in Residential Care

Our Long-Term Care Ombudsman Program (LTCOP) is a statewide program that trains and certifies volunteer ombudsmen to visit long-term care facilities across the state to advocate on behalf of residents.

What Does a Long-Term Care (LTC) Ombudsman Do?

Certified volunteers in the Long-Term Care Ombudsman Program serve persons who reside in licensed long-term care settings (such as nursing homes, assisted living and adult family homes). An ombudsman works to ensure that residents in these facilities receive good quality of life and care by providing information to consumers about their rights, working to resolve problems on behalf of residents, monitoring the enforcement of the laws by DSHS, and advocating for improvements in the long-term care system. Learn more                     

Locate your nearest Long-Term Care Ombudsman


Contact the State Office         

State Long-Term Care Ombudsman Office
Multi-Service Center
P.O. Box 23699
Federal Way, WA 98093

Phone: (253) 838-6810 or (800) 422-1384, ext 174
Hotline: (800) 562-6028

Patricia Hunter, State LTC Ombudsman
(253) 838-6810, ext. 174

Vicki Elting, Assistant State LTC Ombudsman
(253) 838-6810, ext. 6232

Cindy Sam, LTC Program Administrator
(253) 838-6810, ext. 173                         




Long-Term Care Issues In the News:

State gets tough on referrals for elder care

Long-term-care bill requires authorization for confidential information