Get Help
Protecting Your Loved Ones in Residential Care
Our Long-Term Care Ombudsman Program (LTCOP) is a statewide program that trains and certifies volunteer ombudsmen to visit long-term care facilities across the state to advocate on behalf of residents.
What Does a Long-Term Care (LTC) Ombudsman Do?Certified volunteers in the Long-Term Care Ombudsman Program serve persons who reside in licensed long-term care settings. This includes nursing homes, assisted living and adult family homes. An ombudsman provides residents and their families with information about their rights and available resources.
Ombudsmen also obtain factual information about residents' complaints and assist with protection of their rights, and otherwise ensure that they receive fair treatment from service providers.
Find your nearest Long-Term Care Ombudsman
Long-Term Care Issues In the News:
State gets tough on referrals for elder care
Long-term-care bill requires authorization for confidential information
Contact the State Office
State Long-Term Care Ombudsman Office
Multi-Service Center
P.O. Box 23699
Federal Way, WA 98093
Phone: (253) 838-6810 or (800) 422-1384, ext 174
Hotline: (800) 562-6028
Patricia Hunter, State LTC Ombudsman
(253) 838-6810, ext. 174
stateombuds@multi-servicecenter.com
Cindy Sam, LTC Program Administrator
(253) 838-6810, ext. 173
cindys@multi-servicecenter.com